Help & support

Terms of Use and Sale

TERMS AND CONDITIONS

 

The owner and operator of this website is Monash University Malaysia. The terms “Monash”, “we”, “us” and “our” refer to Monash University Malaysia and/or its affiliates. The use of this website [name the website] is subject to the terms and conditions (“Terms and Conditions”) below and please read them carefully before ordering through this website. You agree to be bound by these Terms and COnditions by placing an order for any good(s)..

Your order is an offer to buy the good(s) in your order. This offer is only accepted after payment for the purchase of the good(s) is made in full to us and when we either dispatch the purchased good(s) to you or make the good(s) available for Click & Collect (see below). If the good(s) you want to purchase is out of stock, or we cannot confirm your order, we will cancel your order and notify you as soon as practicable so you will not be charged. The information you provide in connection to your order must be true, accurate and complete in all respects.

The order or purchase may also include service(s) - such as registration to a Training Program, Conference, or e-Tickets to a paid event (“Services”). Similarly, this will be considered an offer to buy the service in your order. This offer is only accepted after payment for the order or purchase for the Service(s) is made in full to us and a notification confirming your order or purchase has been received by you. If we cannot confirm your order, we will cancel your order and notify you as soon as practicable. As such, you will not be charged.

The ownership and risk in all good(s) bought through this website shall pass to you at the time of delivery or collection of the good(s) from us.

PRICING

All prices on this website are shown in Malaysian Ringgit (MYR), and include Sales and Service Tax (SST) at the applicable current rate chargeable in Malaysia for the time being and inclusive of delivery costs unless otherwise stated. Monash University Malaysia reserves the right to adjust the prices quoted without notice but such adjustment will not affect the order which has been confirmed by us.

PHOTOGRAPHS OF PRODUCTS


All photographs and description contained in the website are for illustration purposes only. The appearance of the actual good(s) supplied may vary; it is not intended to amount to any representation or warranty and shall not form any part of any contract.

 

DELIVERY INFORMATION

Click & Collect

We provide Click & Collect services for physical products on offer. Simply shop online, and we will notify you via email when your good(s) is ready for collection at the Monash University Malaysia campus in Bandar Sunway.

When collecting your order, please bring:

  • the credit card used to make the purchase;
  • valid photo ID; and
  • your order number/a copy of your order.

Appointing a nominee to collect your order is not allowed.

Click & Collect orders shall be valid for thirty (30) days from the order date. If your order is not collected within thirty (30) days, we reserve the right to cancel the order, and you will be contacted for a refund arrangement for the cancelled order, if any. (see refunds below).

 

STANDARD DELIVERY
Our delivery costs are based on the weight of the good(s) purchased. Please refer to this table for delivery costs:

 

Weight Peninsular Malaysia East Malaysia (Sabah, Sarawak) International
Up to 1kg RM8 RM20 Varies

 

Please ensure your order's delivery address and receiver’s name are accurate and complete. Monash University Malaysia shall not take any responsibility or be responsible for any orders that may go missing due to incorrect information provided by you. 

 

Returns, Exchanges and Refunds
All goods sold on the site are final and are not returnable unless there is clear evidence of a manufacturing defect. Please inspect the purchased good(s) as soon as the order arrives for any deficiencies and/or damage. To arrange a return or exchange, please contact us immediately. Any return or exchange requests must be made within seven (7) days from the delivery date with your online tax invoice/receipt and identification as proof of purchase otherwise we shall have the discretion to refuse your claim. We shall not be responsible for undelivered, returned or exchanged good(s), It is recommended that you use registered post when returning the purchased goods to us.

In circumstances where the purchased good cannot be exchanged for any reason whatsoever, a refund of the purchase price will be made using the original payment method.

Any shipping costs (purchase, return, or exchange) will not be refunded.


Special Exceptions
We do not offer an exchange on the goods sold unless the good(s) sold has a manufacturing defect, the goods supplied differ from the one purchased, or are in breach of manufacturer's warranties or where the purchaser is dealing as a consumer (within the meaning of the Sale of Goods Act 1957 and the Consumer Protection Act 1999)

 

PAYMENT METHODS

Money references under these Terms and Conditions shall be in Malaysian Ringgit. We accept Visa, Mastercard and selected Debit cards (with OTP function).

INFRINGEMENT OF INTELLECTUAL PROPERTY

All intellectual property rights including but not limited to trademarks, service marks, trade names, company name, logo, icons, and copyright relating to this website or contents of this websites are the property of Monash University Malaysia and/or its affiliates. Nothing contain in this website shall be construed as granting any licence or right to use any of such intellectual property rights displayed on this website without the written permission of Monash University Malaysia. You use of such intellectual property rights or any other content on this website is strictly prohibited.

PRIVACY INFORMATION

Monash University Malaysia is committed to managing any personal information you provide to us while using this website in accordance with the provisions in the Personal Data Protection Act 2010 and to keeping that personal information safe. Please refer to the Monash University Privacy Collection Statement found at http://www.privacy.monash.edu.au/ (or, if you are a student of Monash, please refer to the Student Privacy Collection Statement found on the same webpage).

Customer(s) credit card details are not stored on the Monash University server from information gathered from the aforementioned website.

WAIVER

Monash University Malaysia shall not be taken to waive its rights under these Terms and Conditions on the basis that it chooses not to enforce them concerning any particular breach and shall be entitled to exercise its rights and remedies in any other situation for bread of these Terms and Conditions.

JURISDICTION AND GOVERNING LAW

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. By using this website, you irrevocably submit to the exclusive jurisdiction of the Courts of Malaysia in relation to any dispute relating to this website, services or goods purchased through this website.

VARIATION

We may revise these Terms & Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these Terms & Conditions may also be superseded by provisions or notices published elsewhere on the website

DISCLAIMER

The content on this website is intened for informational purposes only. All descriptions, information and materials posted  on this website are provided “as is” and “as available” basis without warranties of any kind, express or implied or otherwise howsoever arising. You acknowledge that you have not relied on any statement,promise, warranty or representation made of given by or on behalf of us which is not set out in these Terms and Conditions, the Privacy Policy or any documents referred to in them.Nothing in this provision shall exclude or limit any liability for fraud, misrepresentation or other forms of liability which may not be excluded or limited under applicable law.

I consent to the  collection and processing of my personal data.